How to move an article to a different section in Guide Admin on Zendesk
Here is how to move an article to a different section in guide admin on zendesk
- First in Guide admin, click on the "Arrange content" icon in the left sidebar
- Then click on the category that contains the section where the article is currently located
- Next navigate to the section containing the article you want to move
- Next click on the "More actions" menu (three dots) next to the article
- Select "Move to" from the dropdown menu
- In the Move dialog, navigate to the article's category
- Choose the new section within the category where you want the article to be moved
- Finally, cick the "Move" button in the bottom to confirm the action
- The article will now be moved to the new selected section
Why should you move an article to a different section in Guide Admin on Zendesk
Zendesk is a versatile customer service platform that simplifies support operations for enhanced customer satisfaction.
Within Zendesk, moving an article to a different section in Guide Admin is a powerful feature that enhances content organization. This capability allows teams to reorganize their knowledge base effortlessly, ensuring that information is easily accessible and logically arranged for users.
By leveraging this feature, companies streamline user navigation, enriching the customer experience and reducing the time spent searching for information. Solid organization ensures that both support staff and customers efficiently find the resources they need, leading to smoother and more effective support interactions.
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