Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

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How to preview an article in Zendesk Guide Admin

Here is how to preview an article in zendesk guide admin

First in Guide admin, click on the "Manage Articles" icon in the left sidebar
Then, find and click on the article you want to preview
Next click on the "Preview" button in the bottom toolbar
The article opens in a new tab in "Preview mode," showing how it will appear to users before publishing

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Why should you preview an article in Zendesk Guide Admin

Zendesk is a versatile platform designed to enhance customer service and engagement.

The ability to preview an article in Zendesk Guide Admin is a powerful feature, enabling users to see how content will appear to end-users before publishing.

By utilizing this feature, content creators ensure accuracy and visual appeal, maintaining consistency and quality across knowledge base articles.

This pre-publication glimpse helps reduce errors, providing a seamless, professional experience for all users.

Last update

March 2, 2026

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