Here is how to mention a user in zendesk sell
- First open the deal, lead, or contact where you want to add the note
- Then click on the "@" mention button in the note editor toolbar to mention someone
- Alternatively, you can type "@" and the first few characters of the user's name
- Select the user from the suggested list that appears
- Finish typing your message
- Finally click the "Add" button to post the internal note
- The mentioned user will now be notified about the note you added
