How to mention a user in Zendesk Sell

Here is how to mention a user in zendesk sell

First open the deal, lead, or contact where you want to add the note
Then click on the "@" mention button in the note editor toolbar to mention someone
Alternatively, you can type "@" and the first few characters of the user's name
Select the user from the suggested list that appears
Finish typing your message
Finally click the "Add" button to post the internal note
The mentioned user will now be notified about the note you added

Zendesk is a powerful platform designed to enhance customer relations and sales processes.

Mentioning a user in Zendesk Sell is a key feature that streamlines communication among team members.

By directly tagging colleagues, you can ensure prompt attention to important updates and action items, fostering a collaborative environment.

This feature not only improves team coordination but also enhances the speed and efficiency of decision-making, leading to better sales outcomes.

Last updateMay 2, 2026