Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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How to enable notification limits in Zendesk Chat

Here is how to enable notification limits in zendesk chat

First in your dashboard, click on "Settings" in the left sidebar
Then click on "Routing" in the Settings menu
Next click the "On" toggle button in the Chat limit section
In the Chat limit settings, next to "Apply to" select Account or Agent
If you selected "Account", enter a value in the Maximum chats field
If you selected "Agent," configure the limits in each agent's profile
Finally, cick the "Save changes" button at the bottom of the page to apply the changes

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Why should you enable notification limits in Zendesk Chat

Zendesk is a powerful tool designed to enhance customer service interactions.

By enabling notification limits in Zendesk Chat, you empower your team to prioritize important messages without the distraction of excessive notifications.

This feature helps maintain focus and efficiency, ensuring that your staff can manage inquiries effectively.

Ultimately, setting notification limits enhances the quality of customer interactions while optimizing the workflow of your support team.

Last update

February 24, 2026

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