How to enable wildcard email addresses in Zendesk
Here is how to enable wildcard email addresses in zendesk
- First in Admin Center, click on the "Channels" icon in the left sidebar menu
- Then click on "Email" under the "Talk and email" section
- Next in the email settings area, find the "Accept wildcard emails" section
- Then select the "Enable" checkbox next to it to enable this feature
- Finally click the "Save" button at the bottom of the page to apply the changes
Why should you enable wildcard email addresses in Zendesk
Zendesk is a versatile customer service platform that streamlines support operations for businesses of all sizes.
Enabling wildcard email addresses in Zendesk enhances flexibility by allowing multiple variations of an email address to route into a single support channel. This enables teams to manage different customer inquiries with ease and accuracy, improving the customer experience.
With wildcard email addresses, agents can efficiently handle and organize varied customer requests, empowering seamless communication and maximizing productivity.
Last update
