Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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How to enable the delimiter in Zendesk

Here is how to enable the delimiter in zendesk

First in Admin Center, click on the "Channels" icon in the left sidebar
Then click on "Email" option under the "Talk and email" section
Next in the email setting, find the "Mail delimiter" section
Select the "Enable" checkbox next to it to enable this feature
If needed, edit the delimiter text
Next, you need to add the delimiter placeholder to your email template. Locate the "HTML template" in the Email templates section
Then add the {{delimiter}} placeholder to your template, along with any surrounding CSS you want to apply
Ensure that the {{delimiter}} placeholder appears before the {{content}} placeholder in the template
Finally click on the "Save" button at the bottom of the page to apply changes

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Why should you enable the delimiter in Zendesk

Zendesk is a robust platform designed to streamline customer support and enhance communication efficiency across teams.

Enabling the delimiter feature in Zendesk can significantly enhance your workflow management by separating essential data points more effectively. This functionality allows for clearer data organization, facilitating better reporting and analytics.

Using delimiters ensures that your interactions and data processing become more structured. This ultimately leads to improved team collaboration and a smoother customer service experience.

Last update

February 24, 2026

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