Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to create a custom object in Zendesk

Here is how to create a custom object in zendesk

First in Admin Center, click on the "Objects and rules" icon in the left sidebar
Then click on "Objects" under the Custom objects section
Next click on the "Create object" button in the main content area
Enter a name for your object in the "Display name" field
Enter the plural version of the object name in the "Plural display name" field
In the Object key field, enter a unique identifier for this object, or use the automatically generated one
Enter a brief description of the object in the "Description field", if necessary
Finally click on the "Create object" button at the bottom of the form to finalize the custom object creation
Your custom object is now ready. You can start adding fields, relationships, and more

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Why should you create a custom object in Zendesk

Zendesk streamlines customer service and engagement through its comprehensive platform.

Creating a custom object in Zendesk empowers businesses to tailor their interactions and data structure, enhancing the personalization of customer interactions.

This feature allows you to craft unique data sets suited to your specific business needs, ensuring all relevant information is at your fingertips.

Utilizing custom objects in Zendesk can lead to improved efficiency and more meaningful customer connections, ultimately boosting satisfaction and loyalty.

Last update

February 24, 2026

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