How to change the list and search permissions for a custom object in Zendesk
Here is how to change the list and search permissions for a custom object in zendesk
- First in Admin Center, click on the "Objects and rules" icon in the left sidebar
- Then click on "Objects" under the Custom objects section
- Next click the name of the custom object you want to modify the permissions
- Click on the "Permissions" tab in the object details view
- Next under "Object list and search," choose either "All agents and admins" or "Only admins"
- Finally click on the "Save" button at the bottom of the permissions page to apply the change
Why should you change the list and search permissions for a custom object in Zendesk
Zendesk is a leading customer service platform designed to improve communication and streamline support workflows.
Changing the list and search permissions for a custom object in Zendesk ensures the right teams have appropriate access. This feature empowers administrators with flexibility, ensuring data access aligns with specific roles within the organization.
Ensuring correct permissions enhances data security and efficiency, fostering a focused and effective support environment by only presenting necessary information to the relevant stakeholders.
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