Here is how to create a custom ticket field in zendesk
- First in Admin Center, click on the "Objects and rules" icon in the left sidebar
- Then click on "Fields" option under the Tickets section
- Next click on the "Add field" button in the top-right corner
- Choose the appropriate field type based on the data you need to collect (e.g., Text, Dropdown, etc)
- Enter a name for the field in the "Display name" field
- Optionally, enter a description to explain the purpose of this field for agents
- Check the "Required to solve a ticket" checkbox, if the agent must complete the field to solve the ticket
- Then under the Permissions section, choose who can access or edit the field
- Configure any additional options, depending on your field type. If using a "Dropdown" or "Multi-Select" field, enter the possible values that users can choose from
- Finally, once done, click on the "Save" dropdown menu in the bottom-right corner
- Click on "Save and add another" option to create another custom field
- Alternatively, click on "Save" button directly to finalize the field creation
