Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

Share this article:

How to add custom fields to a custom object in Zendesk

Here is how to add custom fields to a custom object in zendesk

First in Admin Center, click on the "Objects and rules" icon in the left sidebar
Then click on "Objects" under the Custom objects section
Next click on the custom object you want to add fields to from the objects list
Click on the "Fields" tab in the object details view
Then click on the "Add field" button in the top right corner
In the Add field view, choose a field type from the available options (e.g., text, number, date, dropdown)
Enter a name in the Display name field
Enter a field key, zendesk auto-generates one, but you can customize it
Enter a brief description of the field in the Description field, if necessary
Next in the right panel you can preview the Agent view
Then, click the "Save" button
Alternatively, click on the down arrow next to the Save button
Finally, click "Save and add another" to save and continue adding a new field
Repeat the same steps as necessary to add more custom fields
You've successfully added custom fields to your custom object

Create your own interactive guide with Guideflow

Why should you add custom fields to a custom object in Zendesk

Zendesk is a comprehensive customer service platform designed to enhance communication and streamline support efforts.

Adding custom fields to a custom object in Zendesk empowers users to tailor their data management precisely to business needs. This feature enables users to collect and organize information that is most relevant to their specific workflow.

By implementing custom fields, organizations ensure that their support teams have access to precise data, enhancing decision-making and improving customer interactions. This customization ultimately assists in making support processes more personal and efficient.

Last update

February 24, 2026

Tutorials

Built to impress

Why leading companies build with Guideflow

Create your first demo in less than 30 seconds.

Get started now