How to reorder custom user fields in Zendesk
Here is how to reorder custom user fields in zendesk
- First in Admin Center, click on the "People" icon in the left sidebar
- Then click on "User fields" under the Configuration section
- Next click on the "Actions" dropdown button in the top-right corner
- Select "Edit order" from the Actions dropdown menu
- In the Edit order view, click and drag the field you want to move
- Then release the field to drop it in the desired position
- Do the same for all the other fields you want to change the order of
- Finally click the "Save" button in the bottom-right corner to confirm the changes
Why should you reorder custom user fields in Zendesk
Zendesk is a powerful customer service platform designed to streamline communication and improve support efficiency.
Reordering custom user fields in Zendesk allows you to tailor your customer information layout effectively. This feature enhances the workflow by ensuring that the most important data is readily visible, minimizing time spent searching through information.
By organizing fields according to priority and relevance, your team can maintain a more structured and efficient approach to customer support, ultimately boosting response times and customer satisfaction.
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