Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to add an agent in Zendesk Chat

Here is how to add an agent in zendesk chat

First in your dashboard, click on "Settings" in the left sidebar
Then click on the "Agents" in the dropdown menu
Next click on the "Add agent" button in the top toolbar
In the Add team member form, enter the agent’s name in the "Name" field
Enter the agent's email address in the "Email" field
Click on the "Role" dropdown menu and select the role you want to assign to the agent
Next click the "Add" button to create and enable the agent but configure their profile later
Alternatively, click "Add and configure" to create and enable the agent immediately while continuing to configure their profile
Finally once done, click on the "Save changes" button at the bottom of the Edit agent page

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Why should you add an agent in Zendesk Chat

Zendesk is a powerful customer service platform designed to simplify and enhance interactions with clients.

Incorporating new agents in Zendesk Chat is a seamless process that enhances team collaboration and efficiency.

By adding agents, businesses can distribute workload, ensuring that customer inquiries are addressed promptly. This not only boosts customer satisfaction but also optimizes support operations.

The capability to swiftly add agents means businesses can easily scale support as demand grows, maintaining high service standards.

Last update

February 24, 2026

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