Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to disable the delimiter in Zendesk

Here is how to disable the delimiter in zendesk

First in Admin Center, click on the "Channels" icon in the left sidebar
Then click on "Email" option under the "Talk and email" section
Next in the email setting, find the "Mail delimiter" section
Deselect the "Enable" checkbox to disable this feature
Next, you need to remove the delimiter code from the default email template. Locate the "HTML template" code in the Email templates section
Then remove the {{delimiter}} placeholder and any surrounding CSS with it
Finally, click the "Save" button at the bottom of the page to save the changes

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Why should you disable the delimiter in Zendesk

Zendesk is a comprehensive customer support platform designed to enhance communication and streamline service operations.

Disabling the delimiter in Zendesk allows for greater customization and flexibility in managing ticket responses.

This feature enhances the clarity of communication by ensuring that automated responses remain distinct from human interactions, leading to more efficient resolution of inquiries.

Taking control of this feature can greatly improve the overall user experience for both support teams and customers alike.

Last update

February 24, 2026

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