Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
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How to edit a support address name in Zendesk

Here is how to edit a support address name in zendesk

  1. First in Admin Center, click on the "Channels" icon in the left sidebar menu
  2. Then click on "Email" under the "Talk and email" section 
  3. In the "Support addresses" section, locate the address you want to edit
  4. Next click on the "edit" button next to the support address
  5. In the Support address modal, edit the "Name" field with the new support address name
  6. Finally, click on the "Save" button to apply the change
  7. Your support address name has been successfully updated

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Why should you edit a support address name in Zendesk

Zendesk is a comprehensive customer service platform designed to enhance communication between businesses and their customers.

Editing a support address name in Zendesk is a feature that empowers organizations to maintain clarity and consistency in customer interactions. By customizing support address names, businesses can ensure that their branding is cohesive across all communication channels.

This feature is particularly beneficial as it allows for smoother customer experience and strengthens brand identity, making support interactions more personalized and professional.

Last update
February 24, 2026
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