How to enable automatic idle status in Zendesk Chat
Here is how to enable automatic idle status in zendesk chat
- First in your dashboard, click on "Settings" in the left sidebar
- Then click on "Routing" option in the expanded Settings menu
- Make sure to select the "Assigned" chat routing option as the automatic idle status is only available with this option
- The "Reassignment" setting must be enable
- Find the "Automatic idle" section
- Then click the "On" toggle button to enable Automatic idle
- Enter a value in the "Chats Reassigned" field
- Select the status you want next to the "Idle Status"
- Finally click on "Save changes" button at the bottom of the form
Why should you enable automatic idle status in Zendesk Chat
Zendesk is a powerful customer service platform designed to enhance communication and streamline support.
Enabling automatic idle status in Zendesk Chat ensures your availability is accurately reflected to your team and customers.
This feature saves time by automatically setting your status to idle when you are inactive for a specified period, preventing missed chats and ensuring a balanced workload.
Automatic idle status promotes efficiency by letting team members know when they need to step in, enhancing teamwork and customer satisfaction.
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