Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
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How to bulk assign tickets in Zendesk

Here is how to bulk assign tickets in zendesk

  1. First click on the "Tickets" icon in the left sidebar menu
  2. In the ticket list view, click on the ticket selection checkboxes to select multiple tickets
  3. After selecting tickets, click on the "Edit" button in the bottom action bar
  4. In the Update Tickets dialog, click on the "Assignee" dropdown menu
  5. Finally click the "Submit" button to apply the changes to the selected tickets

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Why should you bulk assign tickets in Zendesk

Zendesk is a powerful tool designed to streamline customer support and enhance user interaction.

The bulk assign tickets feature is an essential aspect of Zendesk that allows support teams to assign multiple tickets quickly and efficiently.

Utilizing this feature reduces the time spent on ticket management, allowing agents to focus more on providing quality service and resolving issues swiftly.

Efficient ticket handling improves team productivity, ensures faster response times, and leads to increased customer satisfaction.

Last update
February 24, 2026
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