Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to create a custom email address in Zendesk

Here is how to create a custom email address in zendesk

First in Admin Center, click on the "Channels" option in the left sidebar
Then click on "Email" under the "Talk and email" section
Locate the "Support addresses" section in the main content area
Click on the "Add address" dropdown button in the top right
Select "Create new Zendesk address" from the dropdown menu
Enter the desired custom email address in the email address input field
Then click the "Create now" button to create the new support address
Finally click the "Finish" button to complete the setup

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Why should you create a custom email address in Zendesk

Zendesk is a powerful tool designed to enhance customer relationships through seamless support and communication.

Creating a custom email address within Zendesk enables personalization and consistency in customer interactions.

This feature elevates brand identity and provides a cohesive customer experience by ensuring all support emails come from a domain associated with your brand.

Using a custom email address in Zendesk enhances professionalism and bridges communication gaps, which can lead to improved customer satisfaction and loyalty.

Last update

February 24, 2026

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