Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to edit a custom user field in Zendesk

Here is how to edit a custom user field in zendesk

First in Admin Center, click on the "People" icon in the left sidebar
Then click on "User fields" under the Configuration section
Next click on the custom user field you want to edit from the lists
In the field details form, start making the necessary changes. You can edit the field name, Field key and update the description for clarity
If using a Dropdown or Multi-Select field, edit the Field values as needed
Finally once done, click on the "Save" button to save the changes

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Why should you edit a custom user field in Zendesk

Zendesk is a comprehensive customer support platform designed to streamline communication between businesses and their clients.

The ability to edit a custom user field in Zendesk empowers businesses to tailor their customer data management to meet specific needs. This feature enables the customization of user profiles, allowing for a more personalized interaction and improved customer experience.

Using this feature, companies can efficiently track and manage unique customer information, making data-driven decisions easier and enhancing the overall support process.

Last update

February 24, 2026

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