How to change the order of custom ticket fields in Zendesk
Here is how to change the order of custom ticket fields in zendesk
- First in Admin Center, click on the "Objects and rules" icon in the left sidebar
- Then click on "Fields" option under the Tickets section
- Next click on the "Actions" dropdown menu in the top-right corner
- Select "Edit order" option from the Actions dropdown
- Click and drag the field you want to move
- Release the field to drop it in the desired position
- Do the same for all the other fields you want to change the order of
- Finally click the "Save" button in the bottom-right corner to confirm the field order changes
Why should you change the order of custom ticket fields in Zendesk
Zendesk is a versatile customer service platform designed to improve the support experience for both businesses and their clients.
One standout feature is the ability to change the order of custom ticket fields, which can significantly streamline ticket management. Adjusting the sequence of these fields allows support teams to prioritize information that is most crucial for their workflow, enhancing efficiency.
Utilizing this feature not only optimizes the problem-solving process but also ensures a more organized approach to handling customer inquiries, ultimately leading to increased productivity and customer satisfaction.
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