Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
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How to add a section to your knowledge base in Zendesk Guide Admin

Here is how to add a section to your knowledge base in zendesk guide admin

  1. First in Zendesk Guide, click on the "Add" dropdown button in the top header
  2. Then click on "Section" option from the dropdown menu
  3. Enter the "Section name" in the Name field
  4. Type a brief description in the Description field
  5. Next in the left sidebar and set your desired settings for source language, order, and hierarchy as needed
  6. Finally click the "Add" button in the top right corner to create the section

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Why should you add a section to your knowledge base in Zendesk Guide Admin

Zendesk is a powerful customer service platform designed to enhance your support team's efficiency and customer satisfaction.

Adding a section to your knowledge base in Zendesk Guide Admin is a versatile feature that organizes information into relevant categories, streamlining user access to critical resources.

This capability ensures customers swiftly find solutions, reducing support requests and empowering self-service. It further enhances user experience, supporting your team’s goal of delivering timely and effective support.

Last update
March 2, 2026
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