Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to enable or disable @mentions for users in your help center in Zendesk

Here is how to enable or disable @mentions for users in your help center in zendesk

First in Guide admin, click on "Settings" icon in the left sidebar
Then click on "Gather settings" option in the left menu
Next in the Gather settings, click the "Enable @mentions" checkbox to enable or disable it
Finally, click on the "Save" button in the top-right corner to apply the changes

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Why should you enable or disable @mentions for users in your help center in Zendesk

Zendesk is a versatile platform designed to enhance customer relationships and improve support operations.

Enabling or disabling @mentions in your help center allows you to control the flow of communication within your support environment. This feature ensures only relevant users are notified, thus keeping the interactions focused and efficient.

Using @mentions streamlines collaboration, helping your team to quickly address issues and share insights for better customer support outcomes.

Last update

March 2, 2026

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