How to set view permissions for an article in Help Center in Zendesk
Here is how to set view permissions for an article in help center in zendesk
- First in the main navigation menu, click on the category that contains the article
- Then, click on the article within the section where it is located
- Click on "Edit article" in the top menu bar
- Next click on the expand arrow in the "Placement" section located in the right sidebar
- Find the "Visible to" section in the placement settings
- Click on "Visible to" dropdown menu
- Select who can access the article from the visibility dropdown menu
- Finally click "Update settings" button at the bottom to apply the new permissions
Why should you set view permissions for an article in Help Center in Zendesk
Zendesk is a dynamic platform designed to enhance customer service interactions.
The ability to set view permissions for articles in the Help Center empowers administrators to control who accesses specific content.
This feature ensures that sensitive information is shared securely, fostering an environment of trust and privacy.
By customizing visibility, support teams can streamline information dissemination, improving user experience and resource management efficiently.
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