How to enable anonymous voting on articles in Zendesk Guide
Here is how to enable anonymous voting on articles in zendesk guide
- First in Guide admin, click on "Settings" icon in the left sidebar
- Then click on "Guide settings" option in the left menu panel
- Next under Content Management, select the "Anonymous voting on articles" checkbox to enable it
- Finally, click on the "Update" button in the top-right corner to apply the changes
- Anonymous voting is now enabled for articles, and all votes will be recorded, whether the user is signed in or not
Why should you enable anonymous voting on articles in Zendesk Guide
Zendesk is a powerful customer service platform designed to improve customer relationships.
Within Zendesk Guide, you have the option to enable anonymous voting on articles, a feature that significantly enhances user feedback.
This feature allows users to express their opinions freely and honestly without revealing their identities, which can lead to more genuine insights.
Anonymous voting empowers content creators to receive direct and candid feedback, making it easier to assess what content resonates best with your audience.
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