DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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docusign.com

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How to trigger an event when recipient authentication fails in DocuSign

Here is how to trigger an event when recipient authentication fails in docusign

First click on the "Admin" tab in the top navigation menu
Then scroll down to view more options
Next click on the "Connect" option in the left sidebar under the INTEGRATIONS section
Then click on the "Actions" dropdown button next to a custom configuration you want to enable a trigger event in the configurations table
Next click on the "Edit" option from the Actions dropdown menu
Then scroll down the page to view the Trigger Events section
Next expand the "Envelope and Recipients" section by clicking on the arrow down button next to it
Then check the "Recipient Declined" checkbox in the Envelope Events section
Next scroll down further to view additional configuration options
Finally click on the "Save Configuration" button to save the changes

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Why should you trigger an event when recipient authentication fails in DocuSign

DocuSign is a leading platform that revolutionizes digital transactions by enabling easy and secure electronic signatures.

One of its powerful features is triggering an event when recipient authentication fails. This proactive approach ensures that you are immediately informed if a recipient cannot be authenticated, allowing for quick resolution and enhanced security.

Leveraging this feature enhances operational efficiency and protects sensitive information, giving businesses peace of mind and maintaining trust in digital transactions.

Last update

February 14, 2026

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