HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

Share this article:

How to manage a knowledge base article's visibility in HubSpot

Here is how to manage a knowledge base article's visibility in hubspot

First click on the "Content" option in the left sidebar
Then click on "Knowledge Base" item in the Content menu
Next hover over the article you want to manage and click on the "Actions" dropdown button
Select "Control audience access" from the Actions dropdown menu
In the Access Control dialog, select who can access the article by choosing from the available access options
If you select "Access group membership required", then choose the specific group
Finally click on the "Save" button to apply the access control settings
Your article visibility settings have been successfully updated

Create your own interactive guide with Guideflow

Why should you manage a knowledge base article's visibility in HubSpot

HubSpot is a dynamic platform designed to enhance business growth through seamless marketing, sales, and service experiences.

Managing a knowledge base article's visibility in HubSpot allows you to control who can access specific content, ensuring that the right information reaches the right audience.

This feature is crucial for maintaining a streamlined customer service process, as it helps direct users to relevant resources without unnecessary clutter.

By managing article visibility, businesses can enhance user satisfaction and improve operational efficiency.

Last update

February 6, 2026

Tutorials