HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
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How to follow a help desk ticket in HubSpot

Here is how to follow a help desk ticket in hubspot

  1. First click the "Workspaces" icon in the left sidebar
  2. Then select "Help Desk" option from the Workspaces menu
  3. In any of the ticket list views, click the name of the ticket you want to follow
  4. Next click the "Actions" dropdown button in the top-right corner of the ticket view
  5. Select "Follow" option from the Actions dropdown menu
  6. You are now following the ticket and will receive notifications when there's new activity on this ticket

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Why should you follow a help desk ticket in HubSpot

HubSpot is a comprehensive platform designed to simplify marketing, sales, and customer service for businesses of all sizes.

Following a help desk ticket in HubSpot ensures seamless communication between teams and customers by allowing users to stay updated on the progress of their inquiries.

This feature provides peace of mind as customers and support agents can monitor ticket status, foster accountability, and promote efficient problem resolution. Ultimately, it enhances customer satisfaction and support team productivity.

Last update
February 6, 2026
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