HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to edit ticket card appearance in HubSpot

Here is how to edit ticket card appearance in hubspot

First click the "Workspaces" icon in the left sidebar
Then click on "Help Desk" option in the workspace dropdown menu
Next click on "Board options" button in the top-right corner of the board view
Select "Edit cards" option from the dropdown menu
In the "Edit board view" modal window, cards, select an option, either "Default" or "Compact" to update the style of board
To show priority and associated icons, check "Display priority and associated records" To show tags, check "Display tags"
Next to show the ticket next and last activity information, toggle the "Ticket activity information" switch on
Toggle “Inactive cards” to show inactive tickets. Set how long before a ticket is marked inactive
Finally click the "Save" button to apply the changes

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Why should you edit ticket card appearance in HubSpot

HubSpot is a dynamic platform crafted to enhance your business's marketing, sales, and customer service through intuitive tools and workflows.

Editing the ticket card appearance in HubSpot allows you to customize how your support tickets are visually presented within the platform.

This feature enhances your team's ability to prioritize, track, and manage customer issues efficiently by displaying the most relevant details prominently.

Customizing the ticket card appearance provides a tailored view that aligns with your workflow needs, fostering a streamlined and productive support process.

Last update

February 6, 2026

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