HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
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How to customize knowledge base access in HubSpot

Here is how to customize knowledge base access in hubspot

  1. First click on the "Settings" icon in the top toolbar
  2. Then click on "Content" dropdown in the left sidebar
  3. Next click on "Knowledge Base" option in the expanded Content menu
  4. Then click on "General" tab in the Knowledge Base settings
  5. Scroll to the Access Control section. then choose how users will access your knowledge base: you can make it Public or private, Restrict it to specific access groups, or Require single sign-on (SSO)
  6. Next under crawler access settings, decide whether to block or allow search engines to index your knowledge base search result pages
  7. Finally once done, click on "Save" button at the bottom of the page to apply the changes

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Why should you customize knowledge base access in HubSpot

HubSpot is a comprehensive tool designed to help businesses grow through efficient marketing, sales, and service strategies.

Customizing knowledge base access in HubSpot allows businesses to tailor information availability to suit different user needs. This feature ensures that relevant content is accessible to the right people, enhancing user experience and satisfaction.

By managing who can access specific resources, companies can maintain security while ensuring team efficiency and customer empowerment. Tailored access leads to better resource management and targeted assistance, ultimately fostering trust and engagement.

Last update
February 6, 2026
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