HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to reorder categories in your knowledge base in HubSpot

Here is how to reorder categories in your knowledge base in hubspot

First click on the "Content" option in the left sidebar
Then click on "Knowledge Base" item in the content menu
Next click on the "Configure" dropdown in the top navigation bar
Select "Categories" from the dropdown menu
To reorder your categories, click and hold the drag handle next to a category name
Drag and drop the category into your preferred order
Repeat the same for the other categories as needed and then click on "Update template" button in the top right corner
Finally, click on "Update" button in the confirmation dialog
Now your categories are reordered and will appear in the updated order across your knowledge base

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Why should you reorder categories in your knowledge base in HubSpot

HubSpot is a versatile platform designed to help businesses grow by streamlining marketing, sales, and service processes.

Reordering categories in your HubSpot knowledge base allows you to organize information efficiently, ensuring that users can quickly find what they need.

This feature enhances user experience by prioritizing the most relevant content, fostering quicker resolutions and higher customer satisfaction.

By customizing categories, you tailor your knowledge base to users' needs, ultimately supporting better decision-making and reducing time spent searching for answers.

Last update

February 6, 2026

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