How to enable time resolution in an SLA in Help Scout
Here is how to enable time resolution in an sla in help scout
- First click on "Manage" dropdown in the header
- Then click on "Inbox" option in the dropdown menu
- Next, click on the inbox name from the "Inboxes" table
- Then, select "SLAs" from the sidebar
- After that, click on the SLA name that you want to edit
- Click on the toggle switch to enable the SLA policy
- Then, click on the "Time to resolution" hours input field and enter your preferred time
- Finally, click on the "Save" button
Why should you enable time resolution in an SLA in Help Scout
Help Scout is a robust customer support platform designed to enhance communication with customers seamlessly.
Enabling time resolution in an SLA within Help Scout empowers businesses to manage expectations effectively. This feature allows teams to measure the time taken to resolve customer inquiries accurately.
Using time resolution fosters accountability and helps track performance metrics. This ensures that service levels are maintained, enhancing customer satisfaction and promoting consistent support quality.
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