DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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docusign.com

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How to enable sender notification when a signer declines to sign for an API user in DocuSign

Here is how to enable sender notification when a signer declines to sign for an api user in docusign

First click on the "Admin" link in the top navigation menu
Then scroll down the page to view additional options in the Admin section
Next click on "Email Preferences" in the left sidebar under the "SIGNING AND SENDING" section
Then click on the "API User" tab to switch to API user email preferences
Next scroll down the page to view more email notification options for API users
Then check the checkbox for "A signer declines to sign"
Finally click on the "Save Changes" button to save the updated email preferences

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Why should you enable sender notification when a signer declines to sign for an API user in DocuSign

DocuSign is a leading platform for electronic agreements, enabling swift and secure digital transaction management.

For an API user, enabling sender notification when a signer declines to sign is a crucial feature. It ensures immediate awareness, allowing timely responses to potential issues or misunderstandings. Knowing when a signer declines helps in adjusting strategies or communication promptly.

This proactive step enhances efficiency and accountability, as users can address concerns or provide assistance, fostering better client engagement and maintaining strong contract timelines.

Last update

February 14, 2026

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