DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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How to disable triggering an event when a recipient declines an envelope in DocuSign

Here is how to disable triggering an event when a recipient declines an envelope in docusign

First click on the "Admin" link in the top navigation menu
Then click on the scroll down button in the right sidebar to view more options
Next click on the "Connect" option in the left sidebar under the INTEGRATIONS section
Then click on the "Actions" dropdown button next to a custom configuration you want to disable a trigger event in the configurations table
Next select the "Edit" option from the Actions dropdown menu
Then scroll down the page to view the Trigger Events section
Next click on the "Envelope and Recipients" accordion to expand it
Then uncheck the "Recipient Declined" checkbox under Recipient Events
Next scroll down to the bottom of the page to view the save button
Finally click on the "Save Configuration" button to save the changes

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Why should you disable triggering an event when a recipient declines an envelope in DocuSign

DocuSign empowers businesses to streamline document management and signature processes seamlessly.

One advantageous feature is the ability to disable triggering an event when a recipient declines an envelope. This option helps maintain workflow efficiency by removing unnecessary notifications, allowing teams to focus on actionable items.

By utilizing this feature, organizations can minimize distractions and concentrate on progressing important tasks, enhancing overall productivity and control over document processes.

Last update

February 14, 2026

Tutorials