How to create ticket deletion schedules in Zendesk
Here is how to create ticket deletion schedules in zendesk
- First in the Admin Center, click on the "Account" icon in the left sidebar
- Then select "Deletion schedules" under the Security section
- Next click on the "Create deletion schedule" button in the top-right corner
- Select "Tickets" from the dropdown menu
- Enter the Schedule name in the "Schedule name" field
- Add description explaining the automation of your deletion schedule
- In the Conditions section, locate the "Last updated" field
- Specify when to delete tickets based on their most recent update by adding a value and select the appropriate unit
- Next click on "Add condition" button to add more conditions if needed
- Once conditions are set, you can click "Preview" to view the estimated number of tickets to be deleted
- Finally, click the "Create" button to create the deletion schedule
- Your deletion schedule has succesfully been created
Why should you create ticket deletion schedules in Zendesk
Zendesk is a comprehensive customer service solution designed to enhance communication and streamline support operations.
The feature of creating ticket deletion schedules in Zendesk is a strategic asset for maintaining an organized and efficient ticketing system.
By scheduling ticket deletions, businesses can ensure that obsolete or unnecessary data is regularly purged, keeping the system clutter-free and performance optimized.
This proactive approach aids in data management, securing sensitive information, and aligning operational needs with business practices.
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