Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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How to create ticket deletion schedules in Zendesk

Here is how to create ticket deletion schedules in zendesk

First in the Admin Center, click on the "Account" icon in the left sidebar
Then select "Deletion schedules" under the Security section
Next click on the "Create deletion schedule" button in the top-right corner
Select "Tickets" from the dropdown menu
Enter the Schedule name in the "Schedule name" field
Add description explaining the automation of your deletion schedule
In the Conditions section, locate the "Last updated" field
Specify when to delete tickets based on their most recent update by adding a value and select the appropriate unit
Next click on "Add condition" button to add more conditions if needed
Once conditions are set, you can click "Preview" to view the estimated number of tickets to be deleted
Finally, click the "Create" button to create the deletion schedule
Your deletion schedule has succesfully been created

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Why should you create ticket deletion schedules in Zendesk

Zendesk is a comprehensive customer service solution designed to enhance communication and streamline support operations.

The feature of creating ticket deletion schedules in Zendesk is a strategic asset for maintaining an organized and efficient ticketing system.

By scheduling ticket deletions, businesses can ensure that obsolete or unnecessary data is regularly purged, keeping the system clutter-free and performance optimized.

This proactive approach aids in data management, securing sensitive information, and aligning operational needs with business practices.

Last update

March 2, 2026

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