HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
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How to comment on a help desk ticket conversation in HubSpot

Here is how to comment on a help desk ticket conversation in hubspot

  1. First click on the "Workspaces" icon in the left sidebar
  2. Then click on "Help Desk" in the workspaces dropdown menu
  3. In the main ticket list, click on the ticket you want to comment on
  4. Next click on the "Comment" tab in the ticket conversation area
  5. Click on the comment input field and type "@" and your team member's name
  6. Then select the team member from the mention suggestions
  7. Now enter your comment message
  8. Finally click the "Add comment" button to submit your comment
  9. Your comment has been added and a notification will be sent to the team member with a link to the conversation

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Why should you comment on a help desk ticket conversation in HubSpot

HubSpot is a cutting-edge platform designed to empower businesses with comprehensive marketing, sales, and customer service solutions.

Commenting on a help desk ticket conversation in HubSpot is a seamless feature that enhances team collaboration and customer transparency.

By allowing team members to add context or updates directly within a ticket conversation, it ensures everyone is on the same page, thus increasing efficiency in resolving customer issues.

This feature streamlines communication, deepens customer relationships, and elevates service quality, reinforcing HubSpot's role as a vital tool for business growth.

Last update
February 6, 2026
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