How to clone a custom user field in Zendesk
Here is how to clone a custom user field in zendesk
- First in Admin Center, click on the "People" icon in the left sidebar
- Then click on "User fields" under the Configuration section
- Next find the custom user field you want to clone in the user fields list
- Click on the options menu (three dots) next to it
- Select "Clone" from the dropdown options
- Then enter a new "Field name", update the "Field key" and the description if needed
- Finally once done, click the "Save" button at the bottom of the form to create the cloned field
Why should you clone a custom user field in Zendesk
Zendesk is an all-in-one customer service platform that streamlines support operations to enhance user experience.
Cloning a custom user field in Zendesk allows for efficient configuration of user profiles, saving time and ensuring consistency in data management.
This feature is particularly handy when dealing with repetitive user attributes across multiple accounts, enabling support teams to swiftly replicate information without manual input.
Ultimately, it provides an improved workflow by minimizing errors, boosting productivity, and allowing more focus on core support tasks.
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