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Zendesk is a customer support and ticketing software for seamless service experiences.
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How to block emails in Zendesk

Here is how to block emails in zendesk

  1. First in the Admin Center, click on the "People" icon in the left sidebar
  2. Then click on "End users" option in the expanded People menu
  3. Next click on the "Settings" tab in the End users section
  4. Scroll down and enter the email address of the sender you want to block in the "Blocklist" field
  5. Finally, click the "Save tab" button at the bottom of the page to apply changes
  6. The emails from the addresses added to the blocklist will now be suspended

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Why should you block emails in Zendesk

Zendesk is a comprehensive customer service platform designed for seamless interaction and efficient support.

One of its essential features is the ability to block unwanted emails, providing users with a streamlined and organized inbox. This feature helps in efficiently managing customer queries, ensuring that important messages are not buried under spam or irrelevant emails.

The ability to block emails enhances productivity by allowing support teams to focus on emails that matter. By maintaining a clutter-free communication channel, Zendesk users can deliver prompt and effective service, ultimately leading to improved customer satisfaction.

Last update
February 24, 2026
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