How to add content tags to a community post in your Help Center in Zendesk
Here is how to add content tags to a community post in your help center in zendesk
- First navigate to your Help Center, find and click on the community post you want to tag
- Then click on the comment "Settings" (gear icon) next to the post
- Next select "Edit" from the dropdown menu
- In the edit post modal, click on the "Related to" dropdown menu
- Then select the relevant tags for your post from the dropdown list
- Finally, click the "Update" button at the bottom to save the changes
Why should you add content tags to a community post in your Help Center in Zendesk
Zendesk simplifies customer support operations with its intuitive and robust platform.
Adding content tags to a community post in your Help Center enhances navigability and ensures users can find information effortlessly, linking related discussions and topics.
This feature promotes better organization and boosts engagement by keeping conversations well-structured and relevant. Utilizing content tags in Zendesk can refine search results, making it easier for community members to access valuable insights and participate actively.
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