Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
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How to add agents in Zendesk

Here is how to add agents in zendesk

  1. First click on your profile icon in the top-right corner of the header
  2. Then click on "View profile" in the dropdown menu
  3. Next in the left panel, click "Manage in Admin Center"
  4. Click on the "People" icon in the left sidebar
  5. Click on "Team members" under the Team section
  6. Click the "Create team member" button in the top-right corner
  7. Enter the new agent's name in the Name field
  8. In the Email field, type the agent's email address
  9. Next click the "Next" button to proceed
  10. Click on the "Support Role" dropdown
  11. Then select the role you want to give the new agent from the role dropdown menu
  12. Finally click the "Save" button to create the agent and add him to your team

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Why should you add agents in Zendesk

Zendesk is a comprehensive customer service platform designed to enhance and streamline customer interactions.

The ability to add agents in Zendesk is a vital feature to ensure your customer support team is fully capable of handling increasing ticket volumes.

By efficiently onboarding new agents, businesses can maintain a swift, organized, and responsive service environment.

This feature enables teams to scale quickly, distribute workload evenly, and provide exceptional support, ensuring customer satisfaction and brand loyalty.

Last update
March 2, 2026
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