Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to add a draft article in Zendesk Guide Admin

Here is how to add a draft article in zendesk guide admin

First in Zendesk Guide, click on the "Add" dropdown button in the top navigation bar
Select "Article" from the dropdown menu
Click on the "Title" field in the article editor
Enter a title for the article in the "Title" field
Then write the content of your article in the text area provided
Use the text editor and toolbar to add headings, bullet points, images, and links for better readability
Next, in the "Management permissions" section, select who has permission to access this article
Click the "Manage sections" button in the Placement section
Choose a section for the article in the section selection dialog
Click the "OK" button to confirm the section selection
Click on "Agents and admins" in the Visible to dropdown
Select your preferred option from the "Visibility" settings
Finally, click the "Save" button to save the article
Your article is now successfully saved as draft and still available for further editing before publishing

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Why should you add a draft article in Zendesk Guide Admin

Zendesk is a comprehensive customer support platform designed to enhance customer relationships.

The feature of adding a draft article in Zendesk Guide Admin allows for meticulous content preparation before publication.

By crafting articles in draft mode, teams can collaborate, edit, and perfect information without affecting the live help center content.

This ensures that when articles are published, they offer the most accurate and beneficial insights to users, enhancing their overall support experience.

Last update

March 2, 2026

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