Zendesk
Zendesk is a customer support and ticketing software for seamless service experiences.
Website
Industry
Support
Share this article:

How to mark a newly-created category or section as a draft in Zendesk Guide Admin

Here is how to mark a newly-created category or section as a draft in zendesk guide admin

  1. First in Guide admin, click on the "Add" dropdown button in the top menu bar
  2. Then click on "Category" or "section" option in the dropdown menu
  3. Next enter your category or section name, in the name field
  4. Enter a brief description in the description text field if needed
  5. Click on the "Add" button in the top-right corner to create the category or section
  6. Then click on "Mark as draft" checkbox in the left sidebar 
  7. Finally, click on the "Update" button to apply the changes

Create your own interactive guide with Guideflow

Why should you mark a newly-created category or section as a draft in Zendesk Guide Admin

Zendesk is a powerful tool designed to enhance customer service and support experiences.

In Zendesk Guide Admin, marking a newly-created category or section as a draft can be invaluable. This feature enables you to refine content in a private workspace, ensuring only polished information becomes publicly accessible.

By using this draft feature, you can collaborate more effectively, prevent incomplete information dissemination, and maintain a consistent, high-quality customer service portal.

Last update
March 2, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.