Here is how to activate agent collaboration for messaging conversations in zendesk
- First in Admin Center, click on the "Objects and rules" option in the left sidebar
- Then click on "Settings" under the Ticktes section
- Next click on the "Settings" tab in the Tickets section
- In the Agent collaboration section, locate the "Agent collaboration for messaging" settings
- Then click the checkbox for "Multiple agents can collaborate in messaging conversations"
- Finally click the "Save tab" button at the bottom to apply the changes
