Aircall
Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.
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Phone Dialer
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How to upload custom waiting music in Aircall

Here is how to upload custom waiting music in aircall

  1. First click on "Numbers" in the left sidebar
  2. Then click on the "Numbers" tab
  3. Next click on the name of the number you want to manage from the table
  4. Next, click on the "Edit" button
  5. Then click on the "Waiting experience" block
  6. Click on the dropdown menu for "Source" and select "Audio library"
  7. Then click on "Custom file" to upload your own audio
  8. Click on the area to "Drop your file or click to upload" to add your own audio
  9. Finally, click on the "Publish" button

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Why should you upload custom waiting music in Aircall

Aircall is a seamless, cloud-based phone system that enhances business communication and collaboration.

One standout feature is the ability to upload custom waiting music, providing a personalized touch to your customer interactions.

This feature enriches customer experience by letting businesses express their brand identity audibly and creating a more pleasant waiting atmosphere.

Custom music can soothe callers, potentially reducing perceived wait times and reflecting the company's unique style and professionalism.

Last update
August 3, 2026
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