HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to set up your knowledge base in HubSpot

Here is how to set up your knowledge base in hubspot

First click on the "Content" icon in the left sidebar
Then click on "Knowledge Base" in the expanded content menu
Click on "Set up your knowledge base" button
In the welcome dialog, click the checkbox to agree to HubSpot Beta Terms
Next click on the "Continue" button to continue
Enter a title for the knowledge base in the "knowledge base Title" field
Click the Knowledge base language dropdown menu and select your desire language for the knowledge base
Click the "Knowledge base domain" dropdown and select a domain for your Knowledge base
Next enter a URL slug in the Knowledge base slug field
Click "Next" to proceed to template selection
Select the "Cards" template option that suits you
Click "Next" to proceed to categories
Then select the categories you want for your knowledge base
Once done, click on the "Next" button to proceed
Finally click "Done" to complete the knowledge base creation
Your knowledge base has been successfully created, you can now start creating articles

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Why should you set up your knowledge base in HubSpot

HubSpot is an all-in-one platform designed to streamline and enhance your inbound marketing, sales, and service efforts.

Setting up your knowledge base in HubSpot is a seamless process that enables your team to centralize valuable information. This feature simplifies sharing FAQs, guides, and other critical content, ensuring customers can find answers quickly.

Using HubSpot's knowledge base eliminates the guesswork for both your team and customers, increasing efficiency and reducing support queries. It's an essential tool for fostering a self-service culture, enhancing customer satisfaction, and building trust.

Last update

February 6, 2026

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