Here is how to enable or disable reply recommendations in hubspot
- First click the settings icon in the top menu
- Then in the left sidebar, click on "Inbox & Help Desk" menu item
- Select "Help Desk" from the expanded menu
- In the help desk overview page, click on "SLAs" card under Help desk automation section
- Click the "AI Tools" tab in the Help Desk settings
- Then toggle the "Reply recommendations" switch to enable or disable it as needed
- Finally click the "Save" button at the bottom of the page to save the changes








