Aircall

Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.

Website

aircall.io

Industry

Phone Dialer

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How to set name for a key number in standard IVR in a call flow in Aircall

Here is how to set name for a key number in standard ivr in a call flow in aircall

First click on the "Numbers" item in the sidebar navigation
Then click on the "Numbers" tab in the main content area
Next click on the name of the number you want to manage from the table
Then click on the "Edit" button
Then click on the IVR element in the editor
Next, click on the edit icon next to name in the IVR branches section
Then click on the "Branch title" input field and edit it
Finally click on the "Publish" button in the top header

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Why should you set name for a key number in standard IVR in a call flow in Aircall

Aircall is an innovative cloud-based phone system designed to drive efficient communication for modern businesses.

Setting a name for a key number in a standard IVR within your Aircall call flow streamlines navigation for your callers, enhancing the user experience. By assigning recognizable names, your customers reach desired departments more swiftly, minimizing wait times.

This feature is particularly beneficial for businesses looking to maintain a professional image while optimizing caller satisfaction and operational efficiency, thereby creating a seamless interaction every step of the way.

Last update

July 21, 2026

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