How to set name for a key number in standard IVR in a call flow in Aircall
Here is how to set name for a key number in standard ivr in a call flow in aircall
- First click on the "Numbers" item in the sidebar navigation
- Then click on the "Numbers" tab in the main content area
- Next click on the name of the number you want to manage from the table
- Then click on the "Edit" button
- Then click on the IVR element in the editor
- Next, click on the edit icon next to name in the IVR branches section
- Then click on the "Branch title" input field and edit it
- Finally click on the "Publish" button in the top header
Why should you set name for a key number in standard IVR in a call flow in Aircall
Aircall is an innovative cloud-based phone system designed to drive efficient communication for modern businesses.
Setting a name for a key number in a standard IVR within your Aircall call flow streamlines navigation for your callers, enhancing the user experience. By assigning recognizable names, your customers reach desired departments more swiftly, minimizing wait times.
This feature is particularly beneficial for businesses looking to maintain a professional image while optimizing caller satisfaction and operational efficiency, thereby creating a seamless interaction every step of the way.
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