How to restore a "Resolved" ticket state in Intercom
Here is how to restore a "resolved" ticket state in intercom
- First click on "Settings" in the left sidebar menu
- Then click on "Inbox" in the settings submenu
- Next click on "Tickets" in the Inbox submenu
- Then click on "Ticket states" tab in the main content area
- Click on the "Live" dropdown menu
- Select "Archived" from the dropdown options
- Finally click on the "Restore" button next to the ticket state
Why should you restore a "Resolved" ticket state in Intercom
Intercom is an innovative platform designed to enhance customer communication and support efficiency.
A valuable feature of Intercom is the ability to restore a "Resolved" ticket state, allowing for seamless revisitation of past interactions.
This functionality ensures that no valuable information or engagement history is lost, promoting continuous and informed support experiences.
By leveraging this feature, teams can maintain streamlined workflows and support customer satisfaction by quickly revisiting and actioning past resolved issues.
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