HubSpot

HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.

Website

hubspot.com

Industry

CRM

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How to mark a help desk ticket as unread in HubSpot

Here is how to mark a help desk ticket as unread in hubspot

First click the "Workspaces" icon in the left sidebar
Then click on "Help Desk" option in the workspace dropdown menu
In any of the ticket list views, click the name of the ticket you want to mark as unread
Next click the "Actions" dropdown button in the top-right corner of the ticket view
Finally click on "Mark as unread" option from the Actions dropdown menu

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Why should you mark a help desk ticket as unread in HubSpot

HubSpot is a versatile platform designed to streamline marketing, sales, and customer service processes.

An essential feature within HubSpot's help desk is the ability to mark a ticket as unread. This function allows team members to prioritize follow-ups and ensures that nothing falls through the cracks.

By marking a ticket as unread, users can effortlessly manage high volumes of customer inquiries, fostering more effective communication and enhanced customer satisfaction.

Last update

February 6, 2026

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