How to create a knowledge base article in HubSpot

Here is how to create a knowledge base article in hubspot

First click on the "Content" option in the left sidebar
Then click on "Knowledge Base" item in the content menu
Next click "Create article" button in the top right corner
In the article editor, click on the pencil icon in the top header
Then enter the title of your article in the text field
Enter a subtitle in the Subtitle field
Click inside the content editor to write the body of your article
To customize the article's settings, click the "Settings" button at the top right
In the settings modal window, edit or enter a new URL slug in the URL field
To set the language of the article, click the "Article language" dropdown menu and select a language
In the Category section, click on "Select a category" dropdown
Select a category from the available options or create a new category
Next click on the "Subcategory" dropdown and select a subcategory or create a new subcategory
To add a tag to the article, click the Tags dropdown menu
Select a tag from the list or add a new tag
To add a meta description to the article, enter a description in the Meta description field
In the Control audience access tab, set the visibility of the article
To add a code snippet to the head HTML of the article, enter the code snippet in the Head HTML field
Then click "Preview" in the top right to preview the article
Finally, click the "Publish" button to make the article live
Your article has been successfully created and is now live

HubSpot is an all-in-one platform designed to streamline marketing, sales, and customer service.

Creating a knowledge base article in HubSpot allows you to compile essential information your customers need.

This feature helps enhance customer support by providing quick and easy access to solutions, reducing response times drastically.

By utilizing this tool, your team can focus on more complex inquiries, boosting overall efficiency and customer satisfaction.

Last updateFebruary 12, 2026