How to keep an article private on Intercom
Here is how to keep an article private on intercom
- First click on the "Knowledge" option in the left sidebar menu
- Then click on the drafted item in the content list
- Next click on the "Publish" button in the top-right header
- Then select the "As an unlisted public article" option in the publish dialog
- Finally click the "Publish article" button in the publish dialog
Why should you keep an article private on Intercom
Intercom is a versatile platform designed to enhance customer communication and engagement for businesses.
One valuable feature of Intercom is the ability to keep articles private, ensuring sensitive information is shared selectively.
This feature is particularly beneficial for safeguarding internal documentation or company updates, preserving confidentiality while fostering collaboration within teams.
By maintaining content privacy, businesses can deliver targeted information to specific audiences, enhancing content control and security.
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