DocuSign

DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.

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How to enable sender notification when a signer’s offline signature fails to sync for an API user in DocuSign

Here is how to enable sender notification when a signer’s offline signature fails to sync for an api user in docusign

First click on the "Admin" link in the top navigation menu
Then scroll down the page to view additional options in the sidebar menu
Next click on the "Email Preferences" option in the left sidebar under the "SIGNING AND SENDING" section
Then click on the "API User" tab to switch to API user email preferences
Next scroll down the page to view more email notification options for API users
Then click on the checkbox for "A signer's offline signature fails to synchronize" to enable this notification
Finally click on the "Save Changes" button to save the updated email preferences

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Why should you enable sender notification when a signer’s offline signature fails to sync for an API user in DocuSign

DocuSign is a leading platform for facilitating electronic signatures and simplifying digital transaction management.

An essential feature is enabling sender notifications when a signer’s offline signature fails to sync for API users. This feature boosts sender awareness, ensuring they are promptly informed of any issues with offline signature syncing.

Utilizing this feature means better management of document workflows and enhanced overall efficiency. Users can proactively resolve issues, ensuring seamless transaction completion and maintaining document integrity.

Last update

February 14, 2026

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